The LexisNexis® Martindale-Hubbell® Client Review service enables buyers and providers of legal services to benefit from client feedback provided through Martindale-Hubbell.

How Client Review Works

Law firms can nominate their clients to complete a brief, web-based questionnaire that provides insight into the firm's quality of legal representation, client service and value for money. The questionnaire — 11 questions taking approximately five minutes to complete — also asks clients to provide recommendations by practice area, geography and industry.

Provide Anonymous Feedback — Client Reviews are anonymous and individual identities are not shared with the law firm. However a demographic summary of all Reviewers will be displayed.

Share Results — When Martindale-Hubbell receives a minimum of three completed Client Reviews, the data is aggregated and shared with the firm. If a firm chooses to share their Client Reviews, all responses will be displayed on LexisNexis sites(2). Firms may not choose which responses to publish, but must publish all or none of their completed Client Reviews. However, firms may select which narrative feedback they would like to publish beside their completed closed-question responses.

Benefits to Law Firms

Gain More Insight — Client Review feedback can be shared with prospects on LexisNexis web sites to differentiate your firm from competitors, adding depth and broader exposure to your Martindale-Hubbell profile. It can be used internally as third-party validation of your own internal client review process. Or it can be used as your primary source of feedback, too.

Promote Firm Expertise — Client Review helps drive awareness among current clients and qualified prospects of your firm's credentials, experience and client service excellence.

Differentiate Your Firm — Client Review data help firms attract new business by providing potential buyers with third-party validation that they are making the right hiring decision.

(2) - Lawyer ethics rules, including lawyer advertising rules, in the U.S, are complex. While states have generally based their rules on the American Bar Association's Model Rules of Professional Conduct, many states have adopted additional rules and exceptions. The result is that ethics rules and associated ethics opinions vary widely from one state to another. Firms must ensure their own compliance with the various ethics rules and opinions that might be applicable to particular circumstances, including participation in Martindale-Hubbell Client Review.