Technical Help - Connection Difficulties

Did Not Receive Connect or Did Not Receive Sign-On
Did Not Receive Welcome
Error Type 1 or 2
Error Type 3, 10, or 28
General Protection Fault in Module BC520RTL.DLL
Line Cancelled
The Serial Port Could Not Be Opened
There is a Firewall or Proxy Server on My Network and I Can't Get Connected to Quicklaw
Unable to Access Name Server or Cannot Convert Remote Host Name to IP Address

Did Not Receive Connect or Did Not Receive Sign-On

There are a number of reasons why you may receive this message. Two of the most common reasons are that the correct communications port needs to be selected, or that the correct modem needs to be selected.

To determine if the correct communications port (Comm Port) has been selected:

1. In Windows 95 or Windows 98, check the Modem settings. Click the Start button, then Settings, then Control Panel. Double-click Modems and you will see the modem make and model. Click the Properties button to see the Comm Port.
2. In QUICKLINK PRO™, ensure that the same Comm Port is selected. From the Setup menu, click Service Connections. Select Quicklaw. Click Open.
3. Change the Comm Port if necessary. Click Save.

To check the modem settings in QUICKLINK PRO:

1. From the Setup menu, click Service Connections. Select Quicklaw. Click Open.
2. Click Modem Settings. Ensure that your modem make and model are selected. If your modem make and model are not available, try one of the three generic modem settings at the top of the list. Click OK.

Please contact Customer Service for personal assistance.

Did Not Receive Welcome

Check to see if your password has been entered correctly in QUICKLINK PRO:

1. From the Setup menu, click Service Connections. Select Quicklaw. Click Open.
2. Click UserID/Password. Check to see if the information is in the appropriate boxes. For example if your password is 12345.000/legal, 12345 should be in the ID/Account Number box; 000 should be in the Sub-account box; legal should be in the Password box.
3. Change the information if necessary. Click OK. Click Save.

Please contact Customer Service for personal assistance.

Error Type 1 or 2

This error message may occur when trying to connect with QUICKLINK PRO for the Mac. The solution is to increase the memory dedicated to the QUICKLINK PRO application.

1. Click the QUICKLINK PRO icon.
2. From the File menu, select Get Info.
3. In the Preferred Size box, double the memory.

Please contact Customer Service for personal assistance.

Error Type 3, 10, or 28

This error message may occur when trying to connect with or run QUICKLINK PRO for the Mac, when using versions lower than 1.02.06. You may wish to upgrade to the latest version of QUICKLINK PRO or follow the steps below.

1. Click the Apple menu.
2. Click Control Panel.
3. Click Appearance.
4. Select Chicago. Deselect "System wide platinum appearance."
5. Restart the computer.

Please contact Customer Service for personal assistance.

General Protection Fault in Module BC520RTL.DLL

This message may occur on Novell Network 3.x when disconnecting from QUICKLINK PRO using the QUIT button. It occurs when the QUICKLINK™ files on the network are not accessible to the users. There are two solutions:

• Make the directory that contains the QUICKLINK PRO files accessible to all users.
• Type "totoff" to disconnect, instead of using the QUIT button.

Please contact Customer Service for personal assistance.

Line Cancelled

This message may mean that you have typed the password incorrectly, or that you are typing a backslash (\) instead of a forward slash (/) in your password. Your password should look something like this: 12345.000/legal

If you have embedded your password in QUICKLINK PRO, ensure that each part of the password is in its appropriate box:

1. From the Setup menu, click Service Connections. Select Quicklaw. Click Open.
2. Click UserID/Password. Check to see if the information is in the appropriate boxes. For example if your password is 12345.000/legal, 12345 should be in the ID/Account Number box; 000 should be in the Sub-account box; legal should be in the Password box.
3. Change the information if necessary. Click OK. Click Save.

Please contact Customer Service for personal assistance.

The Serial Port Could Not Be Opened

The most common reasons for receiving this message are that the correct communication port needs to be selected, or that the communication port is currently being used by some other software (e.g., Internet connection software, fax software, email software).

To determine if the correct communications port (Comm Port) has been selected:

1. In Windows 95 or Windows 98, check the Modem settings. Click the Start button, then Settings, then Control Panel. Double-click Modems and you will see the modem make and model. Click the Properties button to see the Comm Port.
2. In QUICKLINK PRO, ensure that the same Comm Port is selected. From the Setup menu, click Service Connections. Select Quicklaw. Click Open.
3. Change the Comm Port if necessary. Click Save.

To see what other programs are running:

In Windows 95 or Windows 98, press ALT-CTRL-DEL. Close any programs that may be using the Comm Port (e.g., Internet connection software, fax software, email software).

In Windows 3.1, press CTRL-ESC. Close any programs that may be using the Comm Port (e.g. Internet connection software, fax software, email software).

Please contact Customer Service for personal assistance.

There is a Firewall or Proxy Server on My Network and I Can't Get Connected to Quicklaw

Depending on the type of firewall or proxy server, you may need to select TCP/IP rather than firewall in the QUICKLINK PRO Connection Attributes.

To change to TCP/IP Connection Mode:

1. From the Setup menu, click Service Connections. Select Quicklaw. Click Open.
2. In the Connection Mode box, select TCP/IP. Click OK, and then click Save.

If you still cannot connect to Quicklaw, please have your network administrator contact Customer Service, for personal assistance.

Unable To Access Name Server or Cannot Convert Remote Host Name to IP Address

Change the Host IP address to the Quicklaw service numeric address:

1. From the Setup menu, click Service Connections. Select Quicklaw. Click Open.
2. In the Host IP Address box, change the address to 192.139.142.1 and then click Save.

Please contact Customer Service for personal assistance.

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